Customer Service Policy



Customer satisfaction is our key aim and this is met by offering the highest possible quality product, in the shortest time at the most economical price.

We aim to ensure that every client is:

  • completely satisfied with the care and attention to detail they receive.
  • satisfied with the quality of the goods purchased and with the quality of our workmanship.
We strive to ensure that we:
  • employ a highly skilled and well motivated workforce.
  • provide a fast efficient service using our experienced workshop and distribution facilities.

We offer a collection and return service by our own fleet of vehicles or our courier service. We dispatch  to both home and abroad.

We constantly strive to make your product purchase experience as pleasant as possible, but if you think we could improve on our website or our service in any way – we would welcome your opinion.

Coolex Heat Transfer Ltd
Unit 8 Bloomsgrove Industrial Estate
Bloomsgrove Road – Norton Street
Nottingham NG7 3JG

email: info@coolexperts.co.uk

Telephone: +44(0)115 9423344